Frequently Asked Questions

oLo is an AI-powered progressive web application that monitors and improves your eye wellness in real-time. Using advanced computer vision and MediaPipe algorithms, it tracks your eye metrics, provides personalized insights, and helps prevent digital eye strain.

oLo uses your device's camera and advanced AI algorithms to detect and analyze your eyes in real-time. All processing is done locally on your device for privacy. The app tracks metrics like blink rate, eye strain, fatigue, and viewing distance to provide comprehensive eye wellness monitoring.

Yes, absolutely. All camera processing is done locally on your device. Your camera feed is never sent to our servers. Only anonymized eye wellness metrics are stored to help you track your progress over time.

oLo tracks multiple eye wellness metrics including blink rate, eye strain levels, dryness and redness scores, dark circles, fatigue and tiredness levels, screen distance, attention and focus metrics, and squint intensity. It also provides an overall eye wellness battery score.

Your eye wellness battery starts at 100 percent and decreases with eye strain, prolonged screen time, and poor viewing habits. It increases with breaks, proper blinking, and good eye care practices. The battery helps you understand your overall eye wellness at a glance.

Picture-in-Picture mode allows you to keep eye tracking active while working on other tasks. The tracking window stays visible in a small overlay, so you can monitor your eye wellness without keeping the full app open.

oLo works on any device with a camera and a modern web browser including Chrome, Safari, Edge, and Firefox. It's a Progressive Web App, so you can install it on your device for a native app-like experience on desktop, mobile, and tablets.

We recommend following the 20-20-20 rule: every 20 minutes, look at something 20 feet away for at least 20 seconds. oLo will send you smart notifications when it detects continuous eye strain or when you have been at the screen for too long.

Yes, oLo is currently available in English, Japanese, and Korean. You can change the language in the settings page at any time.

To improve your eye wellness: take regular breaks using the 20-20-20 rule, maintain proper viewing distance of 50 to 70 centimeters, blink frequently and fully, adjust screen brightness and text size, reduce glare, stay hydrated, and get adequate sleep.

If eye tracking is not working: ensure camera permissions are granted in your browser settings, check that you have adequate lighting, position yourself clearly in front of the camera, try refreshing the page, and check if other apps are using your camera.

oLo requires an initial internet connection to load the application. Once loaded, eye tracking works offline as all processing is done locally on your device. However, syncing data to your account requires an internet connection.

oLo uses advanced MediaPipe algorithms developed by Google Research, which provide highly accurate eye tracking for wellness purposes. While not medical-grade diagnostic equipment, oLo is designed to help you monitor wellness patterns and maintain healthy screen habits.

Yes, oLo works with both glasses and contact lenses. For best results with glasses, ensure there is minimal glare on your lenses and position yourself so your eyes are clearly visible to the camera.

No, oLo is a wellness application and is not a medical device. It does not diagnose, treat, or prevent any medical conditions. oLo is designed to help you monitor your eye wellness and maintain healthy screen habits. Always consult with a qualified eye care professional for medical concerns.

You can delete your account and all associated data at any time through Settings, then Account, then Delete Account. Once deleted, all your data will be permanently removed from our servers within 30 days.

No, we do not share your personal data with third parties without your explicit consent. Your camera data is never transmitted or stored. Only aggregated, anonymized wellness statistics may be used for research and product improvement purposes.

oLo requires a device with a camera and a modern web browser. Recommended browsers include Chrome 90 or later, Safari 14 or later, Edge 90 or later, or Firefox 88 or later. A stable internet connection is recommended for the best experience.

Yes, multiple people can use oLo on the same device by creating separate accounts. Each user will have their own personalized wellness tracking and insights. Simply log out and log in with different credentials to switch between accounts.

You can contact our support team at preetam@synapsismedical.com or through the Contact Us page on our website. We typically respond within 24 to 48 hours during business days.